Frequently asked questions
Clear answers to the questions we hear most often.
What is the Vendoty E-Commerce System?
Vendoty is an e-commerce platform that lets businesses build and run their own online store without paying commission. You manage products, stock, orders, and customers in one place, with a branded mobile app included. We never take a cut of your revenue or payment flow, you just pay a fixed software fee. Every sale you make stays fully yours.
How do I set up my online store with Vendoty?
The process is simple. After you request a demo, we work with you to set up your products, brand identity, and delivery/payment preferences in the system. You don't need any coding skills or technical background, we handle the setup. All you need to do is share your products and business details with us.
How do I set up my mobile app, do I need to create the accounts myself?
To publish the app under your own brand on the App Store and Google Play, you'll need to set up an Apple Developer account and a Google Play Console account using your business details. These accounts require identity and company verification, so we can't open them on your behalf. If needed, we'll guide you through the account setup step by step. Once the accounts are ready, we build your branded app and upload it, we handle the rest of the technical process.
What payment methods does the Vendoty E-Commerce System support?
We support common payment providers like Stripe, PayPal, and iyzico. If you already have your own virtual POS, we can integrate it into the system on request as well. Whichever method you choose, we never take a commission on the payment flow.
What shipping integrations does the Vendoty E-Commerce System support?
Our integration is ready for any shipping carrier you already have an agreement with. Just share your carrier details with us, and we'll connect your shipping process seamlessly into the system.
Can I send push notifications to my customers through the mobile app?
Yes. This is one of the biggest advantages of having your own mobile app. You can send free push notifications for special discounts, new product announcements, or abandoned cart reminders. This feature allows you to rapidly increase sales without incurring SMS or email marketing costs.
Are the products and stock on my website synchronized instantly with the mobile app?
Yes, absolutely. Any product you add, price you update, or stock change you make from your single admin panel is instantly reflected on both your website and mobile app. You never have to manage two separate dashboards or worry about inventory discrepancies.
Is the mobile app included in the e-commerce package, or do I need to develop it separately?
With Vendoty Ecom, your website and mobile app work seamlessly together. You don't need to wait for a separate development process, spend thousands of euros, or incur extra costs; your mobile app is delivered ready to use, fully customized for your brand.
Can I offer only a Click - Collect service?
Of course. If you don't have a courier network or want to offer a courier-free option during peak hours, you can allow customers to order and pay online, then pick it up at your branch (Click & Collect). The system automatically sends a Ready for Pickup notification when the order is prepared.
Can I track my own couriers through the system?
Yes, you can easily manage your own courier team through our system. Once an order is out for delivery, your customer receives an instant push notification, and both you and the customer can track the delivery status live.
Does Vendoty take a commission on delivery fees?
No! Vendoty is a 100% commission-free platform. Every cent of the delivery fee and the total order value goes directly into your cash register. You only pay a fixed monthly system usage fee.
Can I restrict my delivery zones?
Yes, absolutely. Using the advanced digital map, you can draw specific polygons to mark the exact neighborhoods, streets, or areas you want to serve. Orders from outside these boundaries are automatically blocked by the system, preventing any logistical crises.
How do I determine delivery fees?
You can set your delivery fees fully automatically based on distance. The integrated map calculates the exact distance between your restaurant and the customer's address, applying your specific per-kilometer/mile rate transparently to the customer.
Will all the products in my restaurant be visible on Google?
Vendoty can display all the products you sell in your restaurant, item by item, on Google and other search engines. It allows artificial intelligence robots to crawl your site product by product.
Is there cash register integration in the Restaurant Ordering system?
We have cash register integration in the Vendoty Restaurant ordering system. If the cash register you use is compatible with these features, we can integrate it after the contract.
Do you charge a commission fee?
Vendoty does not charge any commission for its E-commerce and Restaurant ordering systems.
Is there a fee for pre-registration?
No, pre-registration is completely free of charge and does not bind you to any obligations.